How to Return?
At our website your complete satisfaction is our top priority. We offer the return instruction. Before you want to return goods, please contact us via email to discuss the problem you are concerned about first. If you want to return your order, please notify us by email or live chat firstly, stating the reason and the order number within 30 days of receipt. And ask the customer service staff for the return address. Please do not return the goods without permission. We may not receive your return goods, then we will not refund. Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent via a trackable method. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.
We are glad to tell you that If you wish to receive a refund, your unsatisfied items can be partial or full refund depends on the situation, You should state a specific explanation and clear corresponding photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. Please allow 5-7working days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect on your account. The original shipping charges will not be refunded. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us.
Specific explanation and a clear corresponding photographs are needed to tell us the reason for the return. Please allow 5-7working days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect on your account. The original shipping charges will not be refunded. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us.
RETURNS & REFUNDS POLICY
We aim to show the top quality to our customers, and if there is any questions in quality, we will gladly exchange or refund the item. Please ship the item back with the exchange and return in no used state within 30 days of receipt.
- All items must be in new condition, items cannot be tried on and cannot be worn, with all original packaging.
- All items must be sent back within 30 days of receipt.
- Items that do not meet these criteria will be charged a 50% fee OR you can opt to have the items sent back; and the reshipping fees will be charged.
- Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages.
- Promotional items of the product being returned must also be sent back, otherwise retail value will be charged.
Sale: We are committed to meeting the needs of our customers. If you would like to change your order details, we will change for you depending on the process of production.
- Items can be changed before production. We will change for you according to your request. The changed item price more than original item price, you will pay the price difference. The changed item price less than original item price, you will get the refund for the price difference.
- Items can not be changed after production. If choose to keep the original item, we will continue the production. If you choose to cancel, we will cancel and refund to you according to our cancellation policy.
After sale: At our website your complete satisfaction is our top priority. We offer the change instruction. But sorry for that we only accept quality problems and mistake delivery for changing. We have size chart and colour guide on our website, we hope all the customers look it carefully before you place the order, sorry for those who choose the wrong colour or the wrong size by yourself. Please contact us before you place the order.
We understand that ordering a wig for your appearance is an important undertaking, However, it is important to note that our wigs are custom-made, once production process begins, Labor Costs and Material Costs will be incurred. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
- Standard orders cancelled within 24 hours after payment confirmation: you will get a full refund.
- Orders cancelled within 24 to 72 hours after payment confirmation: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
- Orders cancelled more than 72 hours after payment confirmation: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
- Once the item been delivered, the order can’t be cancelled.
- If you do not reply us to confirm your cancellation request within 5 days, we will cancel your order and offer the refund according to our cancellation policy.
If you really have a special circumstances need to cancel the order, please contact us by Email timely!.. We will calculate the cancellation time according to the time of the email is received.
a. Custom made orders can not be exchanged and returned .
b. Below are the special requests for lace wigs before you send back :
(1) DO Not Cut the Lace
(2) DO NOT Rip or Tear the Lace
(3) DO NOT Put any kind of Chemicals on the Wig Unit